Conflict resolution is the process of ending a dispute and reaching an agreement that satisfies all parties involved.  When emotions prevent us from seeing the forest through the trees, many people file lawsuits to resolve the dispute.  While lawsuits serve as an important conflict resolution tool, they are neither the only one nor the best tool to resolve a dispute.  In the short term, lawsuits provide a mental and emotional break from the conflict as others deal directly with the issues.  As time moves forward though, lawsuits usually lead to more frustration.  Litigation strips control from the parties over every aspect of the conflict – timing, cost, scheduling, resolution, and the ultimate path forward.

Compare this to mediation, an alternate conflict resolution tool.  Mediation allows the parties to retain control over the process and the result.  Importantly, mediation can be employed during any stage of conflict, while a case is in litigation and even before a dispute arises. 

Conflict is an inevitable part of human life.  Avoiding conflict can lead to arguing, fighting, the destruction of relationships, and misunderstandings.  Engaging in effective conflict management lessens the chance of a conflict escalating and increases the chances of reaching a sustainable solution.  Our highly trained conflict resolution specialists utilize a combination of the following skills to facilitate discussions, increase understanding, and control emotional responses.